Privacy Policy

1. Who we are

MaxiSoft is a Dutch sole proprietorship (eenmanszaak) operated by Maksim Piskunov in the Netherlands. MaxiSoft provides online visa appointment booking assistance, including administrative support, appointment monitoring, automated booking attempts, notifications and customer support.

For the purposes of applicable data protection law, MaxiSoft is the controller of personal data processed in connection with its service.

Business: MaxiSoft
Owner: Maksim Piskunov
KvK: 96304189
BTW: NL601469069B01
Email: maximko.online@gmail.com

2. Information we collect

The information we process depends on the destination, appointment category and requirements of the relevant third-party appointment system. It may include:

• identity and contact details, such as name, email address, telephone number and date of birth;
• passport or travel-document details;
• application, reference or account identifiers required for the appointment;
• appointment preferences, including destination, location, category and suitable dates;
• communications with MaxiSoft and customer-support information;
• billing, invoice and payment-confirmation information; and
• limited technical information needed to operate and secure the website and service.

Please provide only information that is requested and necessary for the agreed service.

3. How we use information

We use personal information to:

• respond to inquiries and determine whether we can assist with a request;
• collect, verify and enter information required for an appointment booking;
• monitor appointment availability and attempt a booking under the customer’s instructions;
• send booking confirmations, updates and support messages;
• issue invoices or payment confirmations and maintain business records;
• prevent misuse, protect our systems and resolve disputes; and
• comply with legal, accounting and regulatory obligations.

4. Legal bases

Where the General Data Protection Regulation applies, we process personal data because it is necessary to take steps at the customer’s request or perform our service agreement, to comply with legal obligations, and for legitimate interests such as operating and securing the service and handling inquiries. Where required, we rely on consent, which may be withdrawn at any time without affecting earlier lawful processing.

5. Sharing and third-party appointment systems

To provide the requested service, information supplied by the customer may be entered into or transmitted to the relevant official or third-party appointment platform. Those organisations process information under their own privacy notices and terms.

We may also use service providers for hosting, communication, payment processing, security and professional support. We share only the information reasonably required for their function and require appropriate safeguards where applicable. We do not sell personal data.

We may disclose information where required by law, a competent authority or a valid legal process, or where reasonably necessary to protect rights, safety and the integrity of the service.

6. International transfers

Some appointment platforms or service providers may process data outside the European Economic Area. Where MaxiSoft is responsible for such a transfer, we use an appropriate legal mechanism and safeguards required by applicable data protection law.

7. Retention

We retain personal information only for as long as reasonably necessary to provide the service, maintain required business and tax records, handle questions or disputes, and comply with legal obligations. Retention periods vary according to the type of information, the appointment request and applicable law. Information that is no longer required is deleted or anonymised where reasonably possible.

8. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No online system is completely secure, and customers should use secure communication channels and protect any account credentials they control.

9. Your rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of or restriction of your personal data, to object to certain processing, and to receive data in a portable format. Where processing is based on consent, you may withdraw that consent.

To exercise a right, contact us using the details below. We may need to verify your identity before responding. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent supervisory authority.

10. Website data and cookies

This website does not intentionally use advertising or tracking cookies. Basic technical logs may be created by hosting infrastructure for security, reliability and error diagnosis. If optional analytics or other non-essential cookies are introduced, this policy and any required consent controls will be updated.

11. Children

The service is intended for adults who can enter into a service agreement. Information about a minor must be provided only by a parent, legal guardian or another person lawfully authorised to act for the minor.

12. Changes to this policy

We may update this Privacy Policy when the service or legal requirements change. The revised policy will be published on this page with an updated revision date.

13. Contact

Questions about this policy or the use of personal data can be sent to:

MaxiSoft
Operated by Maksim Piskunov
KvK 96304189
BTW NL601469069B01
Netherlands
maximko.online@gmail.com